Returns, exchanges, and customer support
A: Of course! Email support with your order number and the specific step. For many kits, access to exclusive video tutorials or a supportive community is included.
18. Q: I’m stuck on a pattern step. Can you help? Read More »
A: All digital download sales (patterns, e-tutorials) are final. Due to their nature, they cannot be returned. Please review the product description carefully before purchasing.
17. Q: Can I get a refund for a digital pattern or e-tutorial? Read More »
A: We apologize for any error. Email us clear photos of the damage/issue within 48 hours of delivery, and we will arrange a free replacement or refund.
16. Q: What if my item arrives damaged or incorrect? Read More »
A: Due to their handmade nature, we accept returns for store credit within 14 days if the item is unused and in original condition. The customer covers return shipping.
15. Q: What is your return policy for finished crochet items? Read More »