Shipping & Delivery Policy Donghuiyu Handmade Crochet Gifts

Thank you for visiting and shopping at DONGHUIYU Handmade Crochet Gifts. The following are the terms and conditions that constitute our Shipping & Delivery Policy.

## 1. Processing Time
All orders are processed within a specified time frame after we receive your order confirmation email. Please allow additional days for delivery during peak seasons and holidays.

– **Crochet Finished Products:** As each item is handmade to order, please allow 5-10 business days for production and quality control before shipment.
*Note: Some of our finished items are in stock – we can ship within 1-3 days when you order.*

– **Crochet Kits:** Please allow 2-5 business days for kit assembly and quality check.
*Note: Most of them are in stock – we can ship within 1-3 days when you order.*

– **Digital Patterns & E-Tutorials:** You will receive instant access to download your digital products immediately after payment confirmation.

Business days are Monday–Friday, excluding weekends and official holidays.

## 2. Shipping Methods & Delivery Times
We ship worldwide. We usually ship via DHL / FedEx / UPS unless you are from a very remote area. Once your order ships, you will receive a tracking number.

Here are our current shipping methods and estimated delivery times:

Please note: These delivery times are estimates and not guaranteed. Delivery may be affected by factors beyond our control, including customs clearance procedures, weather conditions, and local postal service efficiency.

## 3. Shipping Costs by Region

We offer **free shipping** to selected countries when you spend a minimum amount. Below are the detailed shipping costs for each region:

> 💡 **Tip for US customers:** Add a small accessory (e.g., stitch markers, keychain, or extra yarn) to reach the $35 free shipping threshold at no extra cost.

## 4. Digital Delivery
For digital products (patterns & e‑tutorials):

– Immediate access after payment confirmation
– Download links valid for **10 days**
– Maximum of **3 download attempts**
– Files in PDF format (and/or other specified formats)

If you experience any issues downloading your digital products, please contact us via Line or email: kimmy.lee@foxmail.com

## 5. Order Tracking
You can track your order using these methods:

– Click the tracking link in your shipping confirmation email
– Log into your account on our website
– Contact us directly at kimmy.lee@foxmail.com

Please allow 24–48 hours for tracking information to update in the system after shipment.

## 6. International Orders & Customs
**We cover commodity tax.** (No additional import tax will be charged to you.)

## 7. Lost or Damaged Packages

**Lost Packages:**
If your package hasn’t arrived within 45 days of shipment:
– Contact us immediately
– We will initiate a trace with the shipping carrier
– If confirmed lost, we will reship or refund at our discretion

**Damaged Items:**
If your items arrive damaged:
– Contact us within **7 days** of delivery
– Provide photos of the damaged items and packaging
– We will arrange for replacement or refund

## 8. Address Changes
If you need to change your shipping address:

– Contact us within **24 hours** of ordering
– Address changes after shipment are not possible
– We are not responsible for packages shipped to incorrect addresses provided by the customer

## 9. Returns & Refunds
Please see our complete [Return & Refund Policy] for detailed information about returns and refunds.

## 10. Contact Information
For any shipping-related questions, please contact us:

– Email: kimmy.lee@foxmail.com
– Response time: 1–2 business days
– Hours: Monday–Friday, 9:00 AM – 10:00 PM

## 11. Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.