# Return & Refund Policy
Thank you for shopping at DONGHUIYU Handmade Crochet Gifts. We want you to be completely satisfied with your purchase. Please read this policy carefully before returning any item.
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## 1. Return Period
You have **15 days** from the date you receive your item to request a return.
After 15 days have passed, we unfortunately cannot offer you a full refund or exchange.
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## 2. Eligibility for Return
To be eligible for a return, your item must be:
– **Unused** and in the same condition that you received it
– In its **original packaging**
– Accompanied by a **receipt or proof of purchase**
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## 3. Non-Returnable Items
The following items **cannot be returned, exchanged, or cancelled**:
– **Digital products** (instant-download PDF crochet patterns, e-tutorials, etc.)
→ Due to the nature of digital files, all sales of digital products are final.
– **Custom or personalized orders** (if applicable)
→ Please contact us before placing a custom order to confirm return eligibility.
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## 4. Refund Process
Once we receive and inspect your return, we will:
1. Send you an email confirming that we have received your item
2. Notify you of the **approval or rejection** of your refund
If approved, your refund will be automatically applied to your **original payment method** within a certain number of days (depending on your bank or credit card issuer).
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## 5. Late or Missing Refunds
If you haven’t received a refund yet:
1. **Check your bank account** again
2. **Contact your credit card company** – it may take some time before your refund is officially posted
3. **Contact your bank** – there is often processing time before a refund is posted
If you’ve done all of the above and still have not received your refund, please contact us at **kimmy.lee@foxmail.com**.
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## 6. Return Shipping Address
To return your product, please mail it to:
**DONGHUIYU Handmade Crochet Gifts**
Unit 2, Building 2, Yuefu Times Square
Shaodong City, Hunan
China
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## 7. Return Shipping Costs
– **Non-defective items:** The cost of return shipping will be **deducted from your refund**.
– **Defective or incorrect items:** Please contact us first. We will cover the return shipping cost and send you a replacement or issue a full refund.
> 💡 For expensive items, we strongly recommend using a **trackable shipping service** or purchasing **shipping insurance**. We cannot guarantee that we will receive your returned item without tracking.
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## 8. Exchange
If you need to exchange an item (e.g., different size or color), please:
– Contact us at **kimmy.lee@foxmail.com** within 15 days of receiving your order
– Return the original item following the return process above
– Once the return is accepted, we will ship the exchange item to you (additional shipping charges may apply)
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## 9. Shipping Time for Returns & Exchanges
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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## 10. Contact Information
For any return or refund questions, please contact us:
– **Email:** kimmy.lee@foxmail.com
– **Response time:** 1–2 business days
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## 11. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.