Return & Refund Policy
A Note on Handmade Beauty 🧶
Because each piece is lovingly hand-crocheted by our artisans, no two items are exactly alike. Please note that subtle variations in stitch tension, yarn texture, and color may occur due to the handmade nature. These natural differences are the hallmark of handcrafted work, and they are NOT considered quality defects.
1. All Sales Are Final
Because every item in our shop is handmade-to-order just for you, all sales are final. We do not accept returns or exchanges for change of mind (e.g., “I don’t like the color,” “It looks different,” or selecting the wrong phone model).
2. Pre-Shipment Quality Confirmation (Crucial Step) 🎥
Before we pack and ship your order, we will send you a real photo or short video of your finished item via email. We will kindly ask you to confirm that you are satisfied with the stitches and overall quality.
Your order will only be shipped after we receive your confirmation (e.g., “Yes, perfect! Please ship it.”). By confirming, you agree that the piece matches your expectations and that the handmade characteristics have been reviewed. This ensures absolute transparency and prevents any misunderstandings after delivery.
3. Eligibility for Refund (Quality Issues Only)
A refund or replacement is ONLY applicable in cases of significant quality defects, which strictly include:
- Broken stitches
- Broken yarn
- Missing accessories
If your item arrives with one of these issues, please contact us within 7 days of delivery with a clear photo of the damage.
4. Digital Products (PDF Patterns & Tutorials) 📄
All digital products (including but not limited to instant-download PDF crochet patterns, e-books, and video tutorials) are non-refundable and non-exchangeable.
Digital files are delivered immediately upon purchase, so your purchase is considered complete the moment you download the file. Please double-check your selection and phone/device compatibility before completing your order.
5. Contact & Refund Process
To initiate a quality-related return, please email us at kimmy.lee@foxmail.com with your order number and photos. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically applied to your original payment method within a certain number of days (depending on your bank or credit card issuer).
6. Return Shipping Address
If your return is approved due to a quality defect, you will be provided with an address to ship the item back. We will cover the return shipping costs for quality defects. We strongly recommend using a trackable shipping service for expensive items.
7. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Information
For any questions, please contact us at kimmy.lee@foxmail.com. Our response time is 1–2 business days.