Last Updated: [2025/11/08]
Thank you for visiting and shopping at DONGHUIYU Handmade Crochet Gifts. The following are the terms and conditions that constitute our Shipping & Delivery Policy.
1. Processing Time
All orders are processed within a specified time frame after we receive your order confirmation email. Please allow additional days for delivery during peak seasons and holidays.
Crochet Finished Products: As each item is handmade to order, please allow 5-10 business days for production and quality control before shipment.
Note:Most of our finished items are in stock, we can ship within 1-3 days when you order.
Crochet Kits: Please allow 2-5 business days for kit assembly and quality check.
Note: Most of them are in stock,we can ship within 1-3 days when you order.
Digital Patterns & E-Tutorials: You will receive instant access to download your digital products immediately after payment confirmation.
Business days are Monday-Friday, excluding weekends and official holidays.
2. Shipping Methods & Delivery Times
We ship worldwide,we usually ship via DHL/FedEx/UPS unless you are from a very remote area, Once your order ships, you will receive a tracking number. Here are our current shipping methods and estimated delivery times:
Standard International Shipping:
Delivery time: 10-25 business days
Tracking available
Carrier: National postal service and/or international partners
Express Shipping:
Delivery time: 5-12 business days
Full tracking included
Carrier: DHL/FedEx/UPS (varies by destination)
Please note: These delivery times are estimates and not guarantees. Delivery may be affected by factors beyond our control including customs clearance procedures, weather conditions, and local postal service efficiency.
3. Shipping Costs
We offer free shipping on orders over $35USD
4. Digital Delivery
For digital products (patterns & e-tutorials):
Immediate access after payment confirmation
Download links valid for 10 days
Maximum of 3 download attempts
Files in PDF format (and/or other specified formats)
If you experience any issues downloading your digital products, please contact us on line or contact email: kimmy.lee@foxmail.com
5. Order Tracking
You can track your order using these methods:
Click the tracking link in your shipping confirmation email
Log into your account on our website
Contact us directly at kimmy.lee@foxmail.com
Please allow 24-48 hours for tracking information to update in the system after shipment.
6. International Orders & Customs
We cover commodity tax
7. Lost or Damaged Packages
Lost Packages:
If your package hasn’t arrived within 45 days of shipment:
Contact us immediately
We will initiate a trace with the shipping carrier
If confirmed lost, we will reship or refund at our discretion
Damaged Items:
If your items arrive damaged:
Contact us within 7 days of delivery
Provide photos of the damaged items and packaging
We will arrange for replacement or refund
8. Address Changes
If you need to change your shipping address:
Contact us within 24 hours of ordering
Address changes after shipment are not possible
We are not responsible for packages shipped to incorrect addresses provided by the customer
9. Returns & Refunds
Please see our complete [Return & Refund Policy] for detailed information about returns and refunds.
10. Contact Information
For any shipping-related questions, please contact us:
Email: kimmy.lee@foxmail.com
Response time: 1-2 business days
Hours: Monday-Friday, 9:00 AM – 10:00 PM
11. Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.