Shipping & Delivery Policy Donghuiyu Handmade Crochet Gifts

Thank you for visiting and shopping at DONGHUIYU Handmade Crochet Gifts. The following are the terms and conditions that constitute our Shipping & Delivery Policy.

1. Processing Time
All orders are processed within a specified time frame after we receive your order confirmation. Please allow additional days for delivery during peak seasons and holidays.

– **Crochet Finished Products:** As each item is handmade to order, please allow 5-10 business days for production and quality control before shipment.
*Note: Some of our finished items are in stock – we can ship within 1-3 business days when you order.*

– **Crochet Kits:** Please allow 2-5 business days for kit assembly and quality check.
*Note: Most of them are in stock – we can ship within 1-3 business days when you order.*

– **Digital Patterns & E-Tutorials:** You will receive instant access to download your digital products immediately after payment confirmation.

Business days are Monday–Friday, excluding weekends and official holidays.

2. Shipping Methods & Delivery Times
We ship worldwide. We usually ship via DHL / FedEx / UPS unless you are from a very remote area. Once your order ships, you will receive a tracking number.

Here are our current shipping methods and estimated delivery times:

Please note: These delivery times are estimates and not guaranteed. Delivery may be affected by factors beyond our control, including customs clearance procedures, weather conditions, and local postal service efficiency.

3. Shipping Costs by Region

We offer free shipping to selected countries when you spend a minimum amount. Below are the detailed shipping costs for each region:

💡 Tip for US customers: Add a small accessory (e.g., a small crochet keychain or gift box) to reach the $79 free shipping threshold at no extra cost.

4. Digital Delivery
For digital products (patterns & e‑tutorials):

– Immediate access after payment confirmation
– Download links valid for **10 days**
– Maximum of **3 download attempts**
– Files in PDF format (and/or other specified formats)

If you experience any issues downloading your digital products, please contact us via email: kimmy.lee@foxmail.com

5. Order Tracking
You can track your order using these methods:

– Click the tracking link in your shipping confirmation email
– Log into your account on our website
– Contact us directly at kimmy.lee@foxmail.com

Please allow 24–48 hours for tracking information to update in the system after shipment.

6. International Orders & Customs
Please note that international shipments may be subject to import duties, taxes, and customs fees in your country. These charges are the sole responsibility of the customer.

7. Lost or Damaged Packages

**Lost Packages:**
If your package hasn’t arrived within 45 days of shipment:
– Contact us immediately
– We will initiate a trace with the shipping carrier
– If confirmed lost, we will reship or refund at our discretion

**Damaged Items:**
If your items arrive damaged:
– Contact us within **7 days** of delivery
– Provide photos of the damaged items and packaging
– We will arrange for replacement or refund

8. Address Changes
If you need to change your shipping address:

– Contact us within **24 hours** of ordering
– Address changes after shipment are not possible
– We are not responsible for packages shipped to incorrect addresses provided by the customer

9. Returns & Refunds
Please see our complete [Return & Refund Policy] for detailed information about returns and refunds.

10. Contact Information
For any shipping-related questions, please contact us:

– Email: donghuiyu012@gmail.com
– Response time: 1–2 business days
– Hours: Monday–Friday, 9:00 AM – 10:00 PM

11. Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.